General conditions
1. Nature of the contract
Through this contract, Xócala (Josep Teixidó Recordà, with registered office at Carrer Alcoll, 29 local 1, esc F, 08440 de Cardedeu and NIF 52153095C) sells to the customer (any natural or legal person with whom Xócala signs any contract of sale of its online catalog) and he buys from Xócala the product specified on the invoice. "Contract" is understood to mean the purchase and sale operation that is instrumented through this document. "Product" means the merchandise that is the subject of the purchase contract.
2. Availability and prices
The data that appear in our Database correspond to products that have ever entered our catalog. We do not assume responsibility for any typographical or arithmetical errors that may appear on our page. Although Xócala has practically all of its catalog in stock, we cannot guarantee total availability at all times. In this case, Xócala will contact the buyer, we will delay the shipment until we have stock or the product will be refunded. The prices and promotions published on our pages are only valid for orders placed through our website.
The prices and promotions published on our pages are only valid for orders placed through our website or at our physical points of sale.
3. Orders
Orders are delivered between 24 and 48 hours from their issue, those made until 23:59 will be delivered on the 2nd working day.
IMPORTANT NOTE: To prevent them from arriving in bad conditions, only orders for coins will be accepted with shipping methods: "Pick up at the point of sale" or "Urgent Shipping". ALL orders that do not meet this condition will be canceled or partially refunded (if they contain more products).
4. Shipments
Free shipping for orders over €50 in the Peninsula and the Balearic Islands (not included in the Canary Islands). At the end of the purchase, select the option you want (home delivery in any mode or collection) before proceeding to payment.
The amount of shipping costs will be added to the total price according to the specifications and modalities: Standard €5 or Dedicated Urgent (Barcelonès, Maresme and Vallès Oriental) €12.
In Xócala we work with Nacex for normal orders and they are sent in 24/48h.
For orders in Vallès Oriental, Barcelonès and Maresme, the Urgent delivery method with a dedicated delivery person is available at a cost of €12 and subject to availability and stock.
If you want to save on shipping costs, you can pick up the order in person at our Obrador de Cardedeu (Carrer Alcoll, 29 local 1, esc F, 08440 Cardedeu, Barcelona) or at the PopUp store in Barcelona (Torrent de l'Olla 15, 08012 Barcelona) from 10 a.m. to 2 p.m. and from 4:30 p.m. to 8:30 p.m. from Tuesday to Saturday) from March 12 to April 30, always by appointment).
5. Payment
In the Xócala online store you can pay:
1) By card through the Shopify Payments virtual POS.
2) Select "Pay on collection".
In both cases, these are secure means that directly manage payment information, so that in no case does Xócala have access to or store your card data.
Due to the Covid19 crisis, in Xócala we recommend paying by debit or credit card when placing an order in the "Pay on collection" mode.
Xócala will send the customer an email with the proof of purchase at the time of formalization and confirmation of the order as long as the necessary data is provided to confirm the purchase or to register as a user on our website.
5. Cancellations and returns
Orders can be canceled free of charge until the moment the shipment has been made. If we receive the cancellation notice after the package has already been shipped, it will be considered a non-delivery return. Returns can be made whenever and when the shipment has not been made. In the event that it has been sent, please contact us.
Returns will not be accepted for those orders that have been delivered and/or collected by the purchasers. They will only be accepted as long as the shipment has not reached its recipient and is in the hands of the transport company. In this case, the buyer/recipient must reject the shipment. Return costs will be borne by the buyer.
As long as all these requirements have been met, Xócala will refund the total amount of the items purchased. As long as the shipment has not been made, the original shipping costs of the order will also be reimbursed. It will be the customer who will bear the shipping costs of the return if it has already been sent.
If the return could not be accepted due to non-compliance with the conditions indicated above, Xócala will contact the customer. In the event that Xócala has mistakenly sent a different product to the one requested, or that the quality of the said product is not correct, the customer must contact Xócala for the return and/or exchange which will be done with as much diligence as possible. The return of the product to Xócala, in this case, will be coordinated from Xócala, once informed of the error or defect, so that Xócala will assume the corresponding shipping costs (round trip).
DOUBTS ABOUT SHIPMENTS
Q. Are deliveries made to PO boxes or lockers?
A. No, shipments are not made to PO boxes, delivery is always done by hand.
Q. Are returns accepted?
A. Despite the fact that these are food products, returns are not accepted. In the event that your product arrives in bad condition, contact us and we will try to solve it as soon as possible and with the best solution.
If you see that your order is taking longer than usual, we advise you to contact us at xocalacardedeu@gmail.com or by calling us at 667 78 08 16.
LEGAL WARNING
Xócala (Josep Teixidó Recordà), in compliance with current regulations on the protection of personal data, Law 15/1999, informs that: it undertakes to guarantee the confidentiality of user data. The processing of personal data will be collected in an automated file, and its manager is Xócala (Josep Teixidó Recordà), who is duly registered with the AEPD.
The user grants express, free, informed, and unequivocal consent to the collection and processing of their data by Xócala (Josep Teixidó Recordà), not being able to sell at any time, or transfer said data to third parties outside the organization of Xócala (Josep Teixidó Recordà). The purpose of processing the aforementioned data is to be able to inform you about news, newsletters and advertising regarding Xócala's own services (Josep Teixidó Recordà).
This site gives the user, at all times, the rights of access, rectification, cancellation and opposition to the effect, on their own personal data, in accordance with the provisions of Organic Law 15/99 of Personal Data Protection, of December 13, and of the Security Regulation, contacting the address: xocalacardedeu@gmail.com.
The user who integrates his personal or professional data into this Database accepts, expressly and unequivocally, the possibility of receiving commercial communications from Xócala (Josep Teixidó Recordà). If you do not wish to receive commercial communications, you can unsubscribe in the "Unsubscribe" section of the aforementioned newsletter.
TERMS AND CONDITIONS
Website operated by Xócala. Throughout the site, the terms "we", "us" and "our" refer to Xócala, including all information, tools and services available on this site to you, the user, provided that you agree all terms, conditions, policies and notices included herein.
By visiting our site and/or purchasing something from us, you agree to our "Service" and agree to comply with the following terms and conditions ("Terms of Service", "Terms"), including the terms and additional terms and policies mentioned in this document and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation, users who are browsers, sellers, customers, merchants and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these terms of service are considered an offer, your acceptance is expressly limited to these terms of service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can check the most updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
1. CONDITIONS OF THE ONLINE STORE
By accepting these terms of service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and have given us your consent to allow that any of your minor dependents use this site.
You may not use our products for any illegal or unauthorized purpose and may not, in using the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
It must not transmit any worms or viruses or any code of a destructive nature.
Breach or violation of any of the Terms will result in immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adjust and adapt to the technical requirements of networks or connecting devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of or access to the Service or any contact with the website through which the Service is provided, without the our express written permission.
The titles used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. CHANGES TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
5. PRODUCTS OR SERVICES
Some products or services may be available exclusively online through the Website. These products or services may have limited quantities and are not subject to return in accordance with our Return Policy.
Our products, being handmade, may vary and differ from those shown in the photographs in terms of shape, without changing the quality or quantity of the product.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We can exercise this right depending on each case. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we make a change or cancel an order, we will notify you by contacting us by email provided at the time of placing the order. We reserve the right to limit or prohibit orders that, in our opinion, appear to be placed by merchants, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.